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Bürgenstock Hotels & Resort

CH-6363 Obbürgen
Phone +41 41 612 60 00



Concept, Design & Development

Positioner Hospitality


Bürgenstock Hotels & Resort
Robert Miller
Tobias Stahel Photographer
Aura Foto Film Verlag GmbH, Emanuel und Gabriel Ammon


Armin Graessl

Data Protection


  • All information (in particular, prices, bookings, online calculations) is given without obligation. We cannot guarantee that such data are always fully up to date in every case. We reserve the right to amend or update information on this site at any time and without prior announcement. This likewise applies to improvements and/or modifications to the products or programs described on this site.
  • Similarly, our business accepts no liability for failures of Internet performance, damage caused by third parties, imported data of all kinds (viruses, worms, Trojan horses) and for links from and to other web sites. We have no control over the content and form of external websites.
  • We cannot guarantee the perfect working of hardware and software.
  • We wish to call your attention to the fact that this site may contain technical inaccuracies or typographic errors.
  • In no case will our business be liable to you or to any third parties for any direct, indirect, special or other consequential damage resulting from the use of this or of a linked website. All liability for loss of profit, interruption of operation, loss of programs or other data in your information systems is also excluded. This likewise applies if specific reference is made to the possibility of such damage.
  • Cookies are data elements which a web site may send to your browser to facilitate your work with database-assisted systems. However, you do have the possibility of setting your browser in such a way that it informs you if you receive a cookie. You can therefore decide for yourself whether or not to accept it.
  • The transmission of communications, documents and other information by e-mail is regarded as less dependable, secure and confidential than its transmission by letter or fax. We use modern detection technologies to eliminate viruses and spam. However, we also advise you to use virus scanners and decline all liability for damage caused by e-mails or losses thereof. We reserve the right to reject e-mails with potentially hazardous attached data files.

Data protection

  • In principle, you leave no personal data behind when you visit our Internet site. However, in certain specific cases we need your name and address. If such personal information is required, we will call your attention to that fact.
  • We undertake to safeguard the confidentiality of your personal data.
  • We make contents or services from other Internet sites available to you on this site through links. These other sites are not governed by our data protection guidelines. We advise you to check each such site and ascertain how your data are protected in each case.
  • We reserve the right to use any personal data made available to us by way of exchanging information or placing orders for marketing purposes. This includes the right to exchange any such information including email addresses, addresses, telephone numbers etc. within the Bürgenstock Selection group.
  • We do not guarantee the confidentiality of e-mails and other electronic means of communication.
  • This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area.
    Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google's collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB. Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html
  • If you have any questions or comments about our disclaimer or about data protection, please contact us.



1. Scope of validity

The present General Terms and Conditions (hereinafter called “GTC”) apply to the provision of accommodation of rooms individual guests bookings considered herein, Reservations, for maximum 9 rooms per booking, as well as to all related services delivered to customers by the Bürgenstock Resort or Bürgenstock Hotels AG, Bürgenstock Bahn AG and Hammetschwand Lift AG (hereinafter collectively termed “the Bürgenstock Resort”). All offers made by the Bürgenstock Resort are based on the following GTC. They form an integral part of any individual Reservation legal frame . Should the present GTC contradict any contractual conditions of a customer, the present GTC shall take precedence.

2. Conclusion of contract

After the customer has made a reservation, he will receive a written reservation confirmation from the Bürgenstock Resort. With this written reservation confirmation from the Bürgenstock Resort to the customer, an Individual Reservation agreement between the parties comes into being.

The attached T&Cs, rate structure and inventory offered, are valid for individual Company reservations requests and individual booking requests handled via the resort retail – public rate structure

If booking handled under a Company ID, all individual arrival guests will be asked to present a valid ID card at the time of C/I to ensure no rate program abuse by any other 3rd party outside of the Company employees and business partners.

If the guest fails to present a valid ID , Bürgenstock Resort reserves the right to modify the Company rate program to the Best Available Rate available at the time of booking

The Company xxx Rate program is agreed based on availability and it is set as a non - last room availability agreement. Blackout dates and Resort and/ or Citywide special events in the area of Luzern city are subject to Best Available rate of the Bürgenstock Resort

3. Services, payments and prices

The Bürgenstock Resort shall undertake to provide the services ordered by the customer and agreed to in writing by the Bürgenstock Resort.

All prices are in Swiss francs (CHF) and include the legal Value Added Tax (VAT). The stated room prices are exclusive of Cantonal city tax, which is a fee subject to charge at the Resort level.

To the extent that no prepayment is required by the Bürgenstock Resort, the full amount of the bill is to be paid by the customer no later than at the time of his departure, by credit card (MasterCard, VISA, American Express, Diners Club, JCB), debit card (EC/Maestro, Postcard), or in cash. If the parties agree that payment will be made against invoice, the entire invoiced amount is due 10 days after the invoice date but not later than the arrival date In case of default, the Bürgenstock Resort is entitled to charge interest in the amount of 5% p.a. from the first delayed day and reserves the right to release the booking at any time after day of arrival with no prior notice

The Bürgenstock Resort expressly reserves the right to revise the prices with due notice communicated

All rooms reservations are subject to different rate conditions and inclusions which are all to be consumed during the guest stay as per initial booking confirmations. If such rate program inclusions are not consumed during the guests stay as per initial booking confirmation, none of such inclusions, herein referred ass services, will be credited to further stays or reimbursed

4. Withdrawal of the Bürgenstock Resort from the agreement

Should the service that the Bürgenstock Resort is under agreement to provide, become substantially more difficult or impossible to render, entirely or partially, owing to force majeure or other circumstances beyond the control of the Bürgenstock Resort, the Bürgenstock Resort may, in whole or in part, withdraw from the agreement to the extent of the unfulfilled portion of the contract, without compensation.

The Bürgenstock Resort is also entitled to withdraw from the contract without compensation if there are reasonable grounds to believe that the guest stay can endanger the trouble-free operation, security, or reputation of the Bürgenstock Resort vis-à-vis the public, or if the customer is in violation of Point 11 of this GTC. The Bürgenstock Resort expressly reserves the right to claim for damages against the customer.

Hotel rooms

5. Arrival and departure times

Hotel rooms are available on the day of arrival from 3:00 p.m., and are to be vacated on the day of departure before 12:00 noon.

If, without permission of Bürgenstock Hotels AG, the rooms are only vacated after 12.00 noon, an amount of 50% of the room rate will be charged for all delays departure till 16.00. After 16.00 the client will be subject to full daily rate charge as per rate availability on the day of departure

The individual room reservations booked by the client are subject to the booked rate program T&Cs

 In case of an unexpected impossibility to provide the pre-booked hotel rooms, the Hotel will be responsible to organize accommodation in a similar category hotel with comparable quality. Furthermore the Hotel will take over any costs related to the reorganization such as: Transport from the Hotel to the similar category hotel and one phone call

The hotel will not take over any additional cost other than the ones listed above but only the price difference between the booked daily rate to the rate offered in the alternative accommodation location thus the customer will be subject to the charge covering the daily rate booked as per above contract

6. Official fire regulations/ Other safety regulations/Installation of decorative material

The client agrees to observe all fire safety regulations of the Bürgenstock Resort, especially with regard to keeping escape routes clear, compliance with the smoking ban, etc. All decorative material if any brought in by the client must comply with official fire regulations.

The client is responsible for ensuring that no more people are granted access to any of the room types booked, other than the Hotel rules & regulations.

The maximum numbers specified by the Bürgenstock Resort are binding in this regard. In case of violation, the Bürgenstock Resort declines all liability.

The installation of decorative materials or other objects on walls, doors, and ceilings always requires the prior consent of the Bürgenstock Resort. The client is liable for any damage to the Bürgenstock Resort arising from the use of these materials.

7. Defects, Liability, Limitation of Actions

The customer is liable to the Hotel for all damages, losses or other harm caused by himself, or other third party associated with his/  her stay.

The Hotel declines any liability for theft and damage to property which are caused by the customer, by or third parties associated with his/ her stay.

Any claims to compensation on the part of the customer shall be excluded. Losses arising from harm to life, physical injury or damage to health where the Hotel is responsible for the violation of the obligation, other losses based on a deliberate or grossly negligent violation of obligations on the part of Bürgenstock Resort and losses based on a deliberate or negligent violation by the Hotel of obligations typical for the Agreement shall be excluded here from.

It is the responsibility of the customer to insure exhibition objects and other objects, which are introduced, by the customer, or third parties associated with his/ her stay.

Any violation of obligations by a statutory representative or vicarious agent shall be regarded by the Hotel as equivalent to violation.

In the event of faults or defects in the services provided by the hotel, the hotel shall endeavor to remedy the defect as soon as it becomes apparent, or in response to the complaint of the customer, which must be lodged without undue delay. The customer undertakes to take all reasonable measures to eliminate the fault and to keep any possible losses to a minimum. Apart from that, the customer undertakes to advise Hotel in due time of the possibility of an exceptionally high loss.

If the customer uses a parking space in the Hotel garage/on the hotel car park – including for a fee -, this is done outside the agreement for the letting of hotel rooms and/ or event spaces in the context of a separate contractual relationship with the operator of the garage or car parked.

The hotel shall make wake-up calls with due diligence.

Messages, mail and parcels for the customer shall be handled with due diligence. The hotel will take care of delivery, storage and – if expressly desired – forwarding of same in return for a fee

Any claims against the hotel shall as a rule become statute-barred one year from the start of the standard limitation period, which starts to run when the Oblige- here the Client has knowledge of the circumstances giving rise to the claim. Claims for damages shall become statute-barred independent of knowledge after five years. The reduction of the periods of limitation shall not apply to claims based on a deliberate or grossly negligent violation of obligations on the part of the hotel

The Hotel may demand proof of adequate insurance on the part of the customer at any time.

The customer is obliged to observe public order. He undertakes to fully indemnify the Hotel from all claims, both civil and those governed by public law, which may be imposed on the Hotel by public authorities or third parties associated with his/ her stay and pay the relevant claims in their entirety.

The Hotel shall only be held liable for intentional or grossly negligent contractual or non-contractual damage, and only for direct damages. Any further liability, particularly where negligence is deemed to be slight or moderate, or for indirect damages, including lost profits, is explicitly excluded.

8. Printed materials/Media ads

The use of logos/images of the Bürgenstock Resort in any form by the client always requires the prior written permission of the Bürgenstock Resort. If publication of said logos/images takes place without such consent, the Bürgenstock Resort is entitled to withdraw from the contract. The client is liable for any damage to the Bürgenstock Resort arising from the use of these logos/images.

9. Prepayment

All individual room reservations are subject to payment conditions as per rate program previously booked and agreed by the client at the time of the completion of the booking process

If the client provides no valid method of payment at the time of booking, Bürgenstock Resort reserves the right to release the bookings with no prior notice between date of booking and arrival date

10. Applicable law/Jurisdiction

Swiss law applies exclusively to any contract concluded. The jurisdiction is the Nidwalden Cantonal Court in Stans. Should any individual provision become ineffective, the effectiveness of the remaining provisions remains unaffected. In such a case, any ineffective provision will be replaced with another provision which fulfils the intention of the former or missing provision and of the contract overall.


These General Terms and Conditions are subject to change.

Obbürgen, July 2017