Your Health & Safety

Since the onset of the virus Sars-CoV2 outbreak, Bürgenstock Hotels & Resort is carefully observing the latest developments and the probable implications for our guests and our employees. We sympathise with the families and patients who have been affected by this virus and our thoughts are with those who have lost their loved ones. Living our responsible and caring values, we remained committed to secure the health, safety and wellbeing of our guests, employees, partners and the community around us.

Dear valued guests,

We are confident that all health measures taken until now have played a major role in preventing and mitigating the spread of the virus Sars-CoV2, always remaining alerted and providing timely advice on preparedness, readiness and responsiveness to the outbreak.

With the latest updates by the Swiss Federal Council, we are pleased to announce the opening of the Felsenweg as of 3rd June 2020 during weekends and the resumption of operation of the Bürgenstock Funicular and the ship MS Bürgenstock by our partner SGV as of 6th June 2020.

The full re-opening of the Waldhotel Health & Medical Excellence operations including the Waldhotel Spa, Verbena Restaurant & Bar and Waldtique shop has already taken place on 8th May 2020. The decision was very much welcomed and whilst enthusiastic to resume gradually our services, we are aware that all efforts and measures taken until now must continue to safeguard the safety of all our guests and employees.

All resort remaining areas including Bürgenstock Hotel & Alpine Spa, Palace Hotel, Bürgenstock Residence Suites, all restaurant and bar facilities outside of the Waldhotel such as  Alpine Spa, SkyBoutique remain suspended until further notice.

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The Resort’s own clinic embedded in the Waldhotel Health &Medical Excellence with its specialized doctors, health care personnel and pharmacy, allow us to assure all our guests, partners and employees of all necessary measures to mitigate the spread of Sars-CoV2.

Under direct guidance from our Medical Director, Prof. Dr. Verena Briner, the below operations, health & safety measures were implemented being consistent with our already high standards around hygiene, sanitization and cleaning as well as implementing additional measures based on the guidance of local health authorities and WHO recommendations.

 

In room & public areas measures
 

  • For protecting our guests and employees we remind you to keep the six feet required distance at all time. You will be welcomed and assisted by one Guest Service Agent per desk area at a time which is why your patience is highly valued
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  • We appreciate the payment by credit or debit card only avoiding any cash transactions while on site. All our facilities allow for direct room charges
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  • Our parking facilities are fully operational and one of our Guest Service Agents will always be present to guide you to the parking. Given the current circumstances, kindly be informed that we are not able to offer the valet services for the time being.
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  • Hand sanitizing stations are located for your hygiene in the lobby area.
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  • In case of any special requests or any question you might have, please feel free and always contact us first via phone from your room. We ensure you of all our team attention and will be promptly available based on the number of inquiries coming in.
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  • Should you feel uncomfortable or sick, please contact us via phone and we will coordinate all the necessary steps with our medical team.
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  • Group gatherings of more than 5 persons are not recommended in any of the resort area. This measure applies to both indoor and outdoor resort’s premises. For your comfort and safety, three elevators are at your disposal to avoid any groups.
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  • To keep you all informed, we are offering the digital PressReader App to be up to date with more than 7.000 newspapers and magazines worldwide. No print media is available given the circumstances.
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  • The housekeeping team takes permanently care to disinfect handrails, doorknobs and the elevators’ areas for your safety and health. Same attention is paid to all guest rooms, furniture and amenities.
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  • To experience the resort surroundings we are delighted to offer you our complimentary bicycle service based on availability. Please contact our reception for more details.



Restaurants, Bar & Lounges
 

  • Please note the distance marking signage available in all the resort restaurants’ entrances for arriving guests.
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  • All resort restaurant & bar facilities are equipped with hand sanitizer stations at their entrances. We kindly ask for your patience to be seated.
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  • The seating capacity was revised and reduced options are available given the minim 2 meters distance between the guest tables.
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  • All our teams are requested to obey to the general Swiss Federal Council regulations to wear masks and gloves while on duty.
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  • Extended training programs were conducted and all our teams are requested to frequently hand sanitize after each contact with any unsafe surfaces.
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  • Table reservations are staggered to offer the safest environment.


 

Wellness & Spa areas
 

  • All standards health & safety measures are followed thoroughly in all wellness & spa areas. We ask for all your attention and self - discipline to ensure a minimum of 2 meters away from all other guests when in the pools, steam rooms and saunas.
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  • All seating and relaxing areas have been adjusted allowing the necessary space between all chairs and lounges on both, indoors and outdoor terrace. Our team will constantly ensure to its best capacity that all such seating areas are fully sanitized after each usage. For your safety, no printed media will be made available.
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  • We kindly ask hotel guests to change in their hotel room and come directly dressed with bathrobe at the spa to avoid overcrowded changing rooms. At this moment, no outside guests are allowed to access the wellness & spa facilities.
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  • Refreshing stations remain available with only packed goods (no fruits) and hot tea served in proof-cleaned reusable glasses.
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  • External guests are welcome for treatments by appointment only. All treatments require use of a mask by guest and therapist who disinfects/washes hands before and after every treatment.
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  • We alternate treatment rooms to allow frequent sanitizing and fresh air after each treatment.
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  • Guests showing symptoms are kindly required to stay safe at home.
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  • Drinks can be ordered from our Verbena Bar and all food items are to be consumed in Verbena Restaurant directly, subject to the restaurant dress code requirements.
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  • Prior registration at spa reception is required to regulate access in the fitness area which is frequently sanitized.
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  • Group fitness activities are replaced until further notice by individual advice provided by our specialists.
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  • We recommend external guests to pay their treatment by debit or credit cards and hotel guests will be automatically charged on their hotel room



For your own safety when outside of the resort
 

  • Regularly and thoroughly clean your hands with an alcohol-based hand rub or soap and water for min 20 seconds.
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  • Avoid handshaking.
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  • Wash your hands frequently.
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  • Practice respiratory hygiene. Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
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  • Maintain social distancing as much as possible.
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  • Maintain at least 2 metres (6 feets) distance between yourself and anyone who is coughing or sneezing.
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  • Avoid touching eyes, nose and mouth.
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  • If you have a fever, cough and difficulty breathing, seek medical attention.
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  • Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from the virus Sars-CoV2.


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It’s our highest priority to have all facts from reliable sources to help you accurately determine your risks so that you can take reasonable precautions. National and local authorities will have the most up to date information on whether the virus Sars-CoV2 is spreading in the area where you are. They are best sources to advise on what people in your area should be doing to protect themselves.
 

We strongly recommend to all our guests to be aware of the latest information on the virus Sars-CoV2 outbreak, available on the WHO platform and through the national and local public health authorities.

We share your passion for travel and are always here, whether you are looking for a wellness escape, health and medical treatments, a family vacation or are seeking adventure or contentment. With you in mind, we have tailored exceptional programs aimed to reward you for your loyalty and commitment in helping us to recover and we remain hopeful that by approaching all current circumstances in unison, we can mitigate the impact of this crisis and emerge stronger and more resilient than ever.

#TogetherInAll, #TogetherAsOne

#WESTAYUNITED

Sincerely,

Your Bürgenstock Resort Team

Dates

15.03.2020 - 30.06.2020